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My spouse and i experienced a flight leaving Richmond Virginia that has a remaining location of Seattle Washington. We are familiar with flying and experienced flown other Airways earlier that week going to and from several Locations. We experienced all our information and facts and went to make use of the American Airlines kiosk to print our boarding passes. The kiosk didnt ask if those people who are flying are navy personnel so we begun more than and waited in line to talk to the representative in the counter. When we were being up on the counter we instructed a lady behind the counter that my partner is from the military services and we experienced two baggage to examine in. Thats once we have been knowledgeable that our luggage where over excess weight and It could be 250$ added. We asked for to the Girl to show us where the bundle pricing is composed. She was not able to deliver that information and facts and went on to inform us we could seem it up ourselves. My spouse that's enlisted while in the U.S. Coastline Guard hasn't had to pay additional or any amount for baggage, on orders or own. My partner gave her the 250$ and that's in the event the representative we had been Talking with before long turned really rude and threatened to terminate our whole flight.
As a business, you've got stepped way away from line having a general public situation on this. Even so the situation you’ve taken effectively favors “discrimination†against all other people who're entitled into the special protecting provisions loved by a privileged minority.
Incredibly unhappy with AA. During my travel to NORFOLK from ALBUQUERQUE this time around on Armed forces Orders – too many difficulties occurred that I just can’t ignore and marvel why some procedures exist as they do. Starting up off, my baggage wasn't tagged appropriately coming out of Albuquerque and did not make the transfer connection in DFW to ORF – eight hour hold off with baggage attending to me, which experienced my uniforms for the following day. Indeed I got my uniform in time, but only permitted for ~four hours of rest in advance of reporting for obligation just after I drove to airport to find the bag. Not forgetting my DoD ID is now not within your process to permit for TSA pre-Examine…both of these situations aren't a big offer and I can easily ignore these things with no need to make a remark…the return journey again to ABQ is my cause. On my return journey, my system was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little more than one hour creating me to own about a 15 minute window for my relationship flight in CHARLOTTE to PHOENIX. After i observed this limited window, I made an effort to do the job with The client service clerk on the gate in NORFOLK to have anything performed (i.e. notify gate in CHARLOTTE that someone on Armed forces ORDERS may be a very little late and to carry gate to allow transfer – would have solved what's about to happen)…since quarter-hour was in certain “30 minute window†allowance for everything being finished and that I would have time to create my transfer – she would not or couldn't do anything at all for me.
Times have improved and its incredibly unhappy. BTW – Our flight to Madrid was with Iberia and the working experience was the complete opposite! The aircraft was vivid, clean up and modern-day and the meals choices have been appetizing and the attendants have been aware of foodstuff components. Naturally it can be carried out correct!
You should consider this so other travellers gained’t hold the exact encounter…..I want a reply from In addition, you..
I place inside a request very last September to implement my ticket in a later on day. I however experienced crisis gall bladder medical procedures two times prior to my flight. I named promptly to Allow the American Airways know and was told that they would be no reimbursement, which was high-quality, I just want to use the ticket in a later on date. I put my request in and I have continue to not read something in the airlines.
I obtained a lodge for that evening, but I have to take a look at at twelve midday, and my flight will not depart till11:30pm. Now I've twelve several hours where I am stuck in LA with no reason to become here.
Here is the worst flight expertise I've at any time experienced in a long life of both of those organization and holiday break air vacation. AND It isn't In excess of Nonetheless! Our return flight headed home–Flight AA81 leaving London Heathrow on Monday, 6/27–was a number of hours late. Alright. Then we have been diverted to Oklahoma Town to take on gasoline due to weather conditions around Dallas. All right. We arrived Dallas 4 hrs late. Not so alright. There have been NO agents at Customs as promised a number of occasions by crew and pilot around the London-Dallas flight. We observed our technique to the terminal and ended up booked on AA 361 to Denver (our desired destination), which were rescheduled three times currently. It was rescheduled again from an eleven:30 departure to midnight. We hustled within the plane, went go now on the runway and had been told via the pilot the crew had to halt Operating.
I respect that you are dealing with a merger and some workforce may very well be below thrilled, but this Mindset should not be apparent in your shoppers who are only contacting for getting some help.
Upon arrival in Panama with flight AA959 among the 2 luggages, a Roncato luggage, ( pics attached ) value €189 arrived damaged. I promptly went to the right Business Within the airport, where by the one comment was which they handed me a « checking Post Damage see », which I enclose herewith. I put in the following day purchasing for a different luggage and attempting to get in contact using your offices by way of the phone figures indicated on the claimed document without the need of, on the other hand, getting any reply – the phone isn't answered and the road goes blank following various minutes of waiting, despite which number I dial. I As a result carry on my vacation and upon my arrival in Miami airport for my return journey (flight AA2198 on March 24) I once again make an effort to Get hold of your Workplace with the airport, but the one guidance they could give me was to concern a grievance by using your internet site, which I'm now executing. Aside from the above, I do have An additional – and probably a lot more severe – grievance. At some time of my reservation I paid an additional $88 ($forty four Each and every) for more convenience seats. To my shock, the seats turned out being the normal – no added – seats.
We have been so outstanding upset with this sort of mis-remedy and bad administration by American Airways and will never fly you all over again.
I planned to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to a great deal of trouble to seek out me A different flight and also to reroute my luggage. Gary was pleasant and helpful and calm, and I actually appreciated how really hard he worked to help me.
I traveled incredibly not long ago on just one of your respective planes, I've constantly been pleased nonetheless, this expertise still left me While using the dilemma, “Why really should I take advantage of this airline?â€. I left L.A. to fly to Phoenix I used to be returning residence immediately after caring for my sister and necessary to get home as quickly as possible because my spouse was wounded at your house. Before the aircraft remaining there have been Laptop issues and after we landed the ramp wouldn’t open we needed to be “towed †to another gate. “We did not disembark through the airplane right up until the final demand my up coming flight. I know that you'll find complications that happen though the service was Less than standards. At no time did anybody say we have been sorry, other than the pilot mentioned, “Very well I don’t know what to say items transpire, I assume sorry would be excellent.